The terms this runs on, written for people who run a counter.

These terms govern your use of the CAPPATERY service: the counter software, the order and payment recording, bake inventory tracking, loyalty and recognition, scheduling, forecasting, and the reporting built on top of them.

They apply from the point an account is opened for you and continue while you use the service. Where a separate signed agreement exists for a multi-location rollout, that agreement takes precedence over these terms on any point where the two differ.

Accounts are opened for a named business and its counters. You are responsible for who you grant access to, at what scope, and for maintaining the confidentiality of credentials issued to your team.

• Keep staff access scoped to what the role needs. The product provides counter, manager, area and owner scopes for this reason.
• Remove access promptly when someone leaves. Access is under your control, not ours.
• Do not share one login between multiple people. Shift attribution and the audit trail both depend on knowing who did what.
• Tell us promptly if you believe credentials have been compromised.

Actions taken through your account are treated as taken by you. This matters most for refunds, voids, price changes and permission changes, which are recorded in an audit log that is retained independently of any role and cannot be edited from inside the product.

This clause matters more here than in most software terms, so it is stated plainly rather than buried.

Bake quantity forecasts, low-stock alerts, aging flags, discount prompts, suggested staff cover and staged usual orders are all suggestions produced from historical data. They are decision support. They are not instructions, guarantees or professional advice.

• A forecast quantity is an estimate. Actual demand will differ, sometimes substantially, and particularly for new lines, unusual trading days and events the model has no visibility of.
• You decide what goes into an oven, what gets discounted, and who is rostered. Confirming a suggestion is your commercial decision and its consequences are yours.
• We do not accept liability for lost sales from under-baking, for waste from over-baking, or for staffing decisions taken on the basis of suggested cover.
• A staged usual order must be confirmed by a member of your staff before it is charged. The product will not complete a sale from a prediction alone.

Your sales records, bake and waste history, customer records and staff records belong to you. We hold and process them to provide the service.

• A full export in standard formats is available on request, at no charge and without a waiting period.
• We do not sell your data, share it with advertisers or data brokers, or pool it with other cafés.
• Your data is not used to train forecasting for any other customer. Forecasting for your counter runs on your counter’s history.
• Aggregate, fully anonymised statistics that cannot identify you or your customers may be used to improve the product.

You grant us only the licence needed to operate the service for you: storing, processing, backing up and displaying your data within your account and to the people you have granted access.

Because loyalty and recognition involve personal data belonging to your customers, you take on obligations that we cannot discharge for you.

• You are the controller of your customer records. You decide what is collected and why.
• You must have a lawful basis for enrolling a customer, and must tell them what is recorded if they ask.
• You must action deletion and correction requests from your customers. The tools are in the product.
• You must not use recognition data for purposes your customers would not reasonably expect, and must not export it for sale or transfer to a third party.

We process this data as your processor, on your instructions, and the privacy policy sets out how.

We are not a payment processor and we do not take a percentage of your sales. Card and UPI acceptance remains a matter between you and your payment provider. The service records which mode was used against an order, and a masked reference where your provider returns one.

Consequently, disputes, chargebacks, settlement timing and payment failures are between you and your provider. What we can offer is the order record to support your side of a dispute.

On hardware: the service runs in a browser and drives standard network receipt and label printers. We will tell you during setup where a specific piece of your equipment is not compatible. We do not sell hardware, and we are not responsible for the performance or failure of equipment you own.

We aim for the service to be available whenever your counter is trading, and we treat anything that stops orders being taken as the most serious class of problem.

Order entry and payment recording continue on the terminal when connectivity is lost, syncing when it returns. Forecasting, cross-outlet reporting and group views require connectivity because they read beyond a single counter.

Planned maintenance is scheduled outside typical café trading hours where possible and notified in advance. Support is provided during trading hours, India time, and urgent counter-down issues take priority over everything else.

Where a specific availability commitment is required, it is set out in a separate agreement rather than implied by this page.

• Fees depend on your plan, the number of counters and locations, and whether central production is involved. They are quoted to you before an account is opened.
• Billing is monthly or annual, in advance. Monthly plans can be cancelled with effect from the end of the current billing period.
• Plan changes take effect from the next billing period, in either direction.
• Taxes are charged as applicable and shown separately.
• If a payment fails we will contact you before restricting access, and access to your data for export is not withheld over an unpaid amount.
• Fee changes are notified in advance and take effect from your next renewal, never mid-term.

You agree not to:

• Use the service to record transactions or stock for a business other than the one the account was opened for, unless agreed as part of a group arrangement.
• Attempt to access another customer’s account or data.
• Reverse engineer, resell, sublicense or white-label the service without written agreement.
• Use automated means to extract data at a scale that degrades the service for others.
• Enter customer personal data you have no lawful basis to hold.
• Use the service for anything unlawful, or to record trade you are concealing from tax authorities.

Serious or repeated breach may lead to suspension. Where we suspend an account, we will tell you why and you will still be able to export your data.

The service is provided on the basis described here and on the product pages, which state limitations openly rather than in small print.

To the extent permitted by law, we are not liable for indirect or consequential loss, including lost profits, lost sales, food waste, spoilage, reputational harm or business interruption arising from reliance on a forecast, an alert, a suggestion or a temporary unavailability of the service.

Where we are found liable, our total liability is limited to the fees you paid for the service in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

You can stop using the service at the end of any billing period. Tell us through the contact page and take an export before or after you go - it remains available during a grace period after closure.

We may end the agreement for material breach of these terms, for persistent non-payment after notice, or if we discontinue the service. If we discontinue it, we will give reasonable notice, refund fees paid for any period not delivered, and keep export available throughout.

On closure, your data is deleted after a short grace period, except records we are legally required to retain for longer.

These terms are governed by the laws of India, and the courts of Odisha have jurisdiction over disputes arising from them.

If any provision is found unenforceable, the rest continues to apply. Our not enforcing a term on one occasion does not waive it. You may not transfer your rights under these terms without our written agreement; we may transfer ours as part of a reorganisation or sale of the business, on notice to you.

Where we change these terms in a way that materially affects you, account holders are notified directly rather than left to notice an edit. Continued use after such a notice amounts to acceptance.

Anything unclear on this page can go through the contact page and will be answered in plain terms.